SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wheel Excellent (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wheelexcellent.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great tool to be used on special conditions where you do not have the right tool. I do not need to have a different socket from 7mm to 19mm!!!! This will do the job
Often times you have no idea what bolt heads you're going to encounter and dragging along a full set of sockets is a pain. Now this travels with the cordless drill set for use on the impact wrench. For a general task it's just the thing. I'm sure it's size could be an issue in more detailed work like automotive or boat work. But for general needs it's very handy. I disassembled a sectional sofa last week and used it on four different bolt heads. Didn't have to bring a socket set or size up the bolts and gather sockets that might be in the ballpark. Love it. Extension has a little wobble built in by design I assume. Helps for when you don't have the head quite centered and the drill moves about. I'm guessing that anything my cordless can drive, won't break this thing. Wouldn't want to try breaking a rusted bolt with it though. If a breaker bar is out, go get a socket.
I use this only as a home tool as needed, but for that it works excellently. It hasn't rusted or been damaged or fallen apart. The bit that keeps it attached to the wrench is very tight, so it doesn't fall off. The only downside is if the bolt is very tight, or rusted in place, etc. the bolt will sort of get wedged between the individual pins while tightening/removingand be a huge pain to dislodge. I assume that's a problem with any universal key, but I haven't used others, so can't say for sure. So if you can afford a good socket key set, I would recommend that, and have this as a backup. Overall excellent product so far.
This is one of those products that gets little use and indeed is hard for me to remember I have it when I need it. I've needed to use it only one time in year or so I've had it but it probably paid for itself in that one usage. i had stripped a caliper bolt trying to break it free and was simply stuck. I remembered this tool, tried it, and it worked! I had to keep a lot of pressure inward on the socket head to help it grip the stuck bolt while at the same time trying to use my other arm/hand to apply pressure to turn this gripper but it was surely a time and $$ saver when it worked.
I’ve seen this product advertised on Facebook as well as on TV and wondered if it really worked or if it was a piece of junk. Well, it really does work and it’s amazing. This is not a product that you have to have but it’s a product that makes life a lot easier. When installing and I hook you can always use a screwdriver and twist and twist and twist to tighten it or you can pop this in your drill and have that installed in a second. Definitely helps you save time energy and effort.
This tool is perfect for those people who do not like to have a garage full of tools and want something to help in simple home repairs. It is versatile in the way that it unscrews most things and you do not have to constantly change sockets. Of course this is not a complete replacement for regular tools. The product size is limited to a specific range of sizes but for the most part it will come in handy for most things around the house. Due to the nature of how this product works, I do not recommend using it to repair anything that requires a lot of torque ( fixing a car). Overall a nice handy tool to have. I hope this review helps.
I’ve seen this tool advertised for years but never thought much of it like all as seen on TV type tools. I’m paralyzed and only have the use of one hand so I decided to try this one size fits all kind of tool because going up and down a ladder already is difficult enough. Lo and behold, it did exactly what I needed to do when screws and bolts that have been painted and or around it off were able to be removed. There are tricks to everything and make sure you try to center whatever you are trying to remove in the center of the socket especially if attached to your drill or impact is probably the only helpful information I can pass on. Simply put, it did exactly what I needed done.
I have been searching for this very tool. I’m tired of guessing and trying various sockets when working on the car. This won’t fit every exact large bolt, but it does fit the more common ones. The packaging was perfect, it arrived on time and I expect the durability to last for years.
Like a lot - I work on guitars and amps and there are many nuts & bolts that periodically need tightening (but not over-tightening).. This will snug them up faster than anything else - most times I don't even use a wrench, just the socket itself by hand. It may seem trivial to figure out which diameter a nut or bolt needs, but multiply that by 20+ times a day and you will save time and trouble. Very satisfied.
This tool can be attached to my screwdriver with multiple bits. It makes skate truck lock nut adjustments easy, and can also tighten the wheels. It is light enough to haul around and attached to my screwdriver I can do just the right torque. I was shopping for a socket wrench set, but this obviates that purchase for me. It sure does grab!
I bought this for my Dad who has macular degeneration and can’t see well. He just loves it because he does not get frustrated trying to line everything up. It allows him to work on things he otherwise could not! I will be buying one for us as well.
This is a miracle tool - well made, versatile works on any size, any design, and you can use it for so many things! It is the best tool in my toolbox and I am a Lady!!!
I am a small woman and sometimes I get fatigue quickly and sockets or bits get difficult to remove and switch out. Tho stool is the perfect answer. I wish I owned it a long time ago...
A versatile addition to any toolbox. It’s so nice to have this; it keeps me from having to run to the garage and search for the right size socket. I bought this for my husband, but we all love this tool!
Got this for as a present for my husband. He sure does like it. He has used it multiple times. I have used it once and it worked like a charm. I would recommend it.
My dad mentioned these being cool so I ordered one for him as a gift not knowing what it does. Once it arrived he showed me and he's right, they're very cool.
He liked it and thought it was a cute idea. Don't know if he's used it or not. Great for gifts of Father's Day and other holidays for men.
Crazy useful! This just saved me hours while putting patio furniture together. I recommend this to everyone who cares about saving their knuckles from pain. Lol.
It is what it says it is. It works like it said it would, and it shipped quickly. I haven't had any problems with the socket.
I use this with a small cordless drill for turning eyebolts. It can adapt to almost anything. Great tool.
it looks exactly like the picture and i know for sure my best friend will love it!
In the house, car , and at work. The projector, hitch bike rack, car battery. You need this!
very good! Thank you!
Excellent product. Thanks!
Probably the cheapest price for is available in this store.
All the reviews made me realize it's great value for money
Same as the picture, good quality, right size and very fast shipping